Job Description

Job Description

Job Description

The Fraud Warranty Analyst reviews and qualifies warranty claims for payment. This role supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms. The Fraud Warranty Analyst handles inbound and outbound communication via phone, email, and mail. The role addresses a wide range of customer service inquiries from homeowners, dealers, and distributors.
The Fraud Warranty Analyst provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits. This position requires strong attention to detail, customer service skills, and the ability to manage multiple requests while ensuring accuracy and compliance with warranty policies.

The Fraud Warranty Analyst is responsible for identifying unusual or potentially fraudulent activity on audited warranty claims. This role involves analyzing claim data to detect inconsistencies, trends, or irregularities. The analyst reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information. The position ensures claims comply with warranty policies and helps protect the company from fraudulent losses.

Position Responsibilities may Include:

• Ensure warranty policies align with company standards and regulatory requirements
• Customer Service – Telephone – Email contact
• Provide training to new dealers and distributors on warranty policies and procedures
• Review and process claims
• Adjust dealer address changes among various departments and system locations
• Be aware of KPIs and audit expectations
• Review extended warranties to ensure they comply with state requirements
• Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
• Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
• Identify potentially fraudulent activity among dealers
• Perform other tasks as assigned

Nature & Scope:
• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills:
• Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
• Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems
• Must have the ability to work in a cross functional capacity with internal and external teams
• Strong communication skills
• Strong working knowledge of MS Excel and Word.
• General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning

Experience:
• 1-2 years of fraud/warranty experience

Education/Certification:

• High School diploma or GED equivalent required.

People Management: No
Physical Requirements / Work Environment:
• Must be able to perform essential responsibilities with or without reasonable accommodations.
Reports To: Manager, Warranty

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Tags

Work at office

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